Terms & Conditions

The standard transaction currency used by Mrhbazhni is the euro, identified by the currency code EUR or the symbol €.

The displayed booking amount may depend on:

• the activity selected;
• the activity date and applicable seasonal period;
• the selected time slot;
• the number of adults and children;
• the applicable participant classifications;
• group-pricing or capacity rules;
• an expressly selected option or supplement;
• a valid discount or promotion;
• the inclusions and exclusions shown on the activity page;
• changes made before checkout is submitted.

Unless the checkout expressly indicates otherwise, the final total displayed before submission is the amount payable to ZHNI AGENCE for the selected booking.

Prices shown in search results, promotional content or an earlier booking session may change before checkout where availability, selections, seasonal pricing or the relevant session has changed.

Once a booking has been expressly confirmed, a later change to the standard public price does not change the confirmed amount. This does not prevent an additional charge expressly accepted for a customer-requested modification or the fair correction of an obvious error under these Terms.

Any mandatory amount charged by ZHNI AGENCE for the selected booking must be included in or clearly identified before the customer submits checkout.

The customer should review the activity page to determine which services, admissions, transport, refreshments or other items are included in the displayed price.

Unless expressly included, the activity price may not cover:

• personal purchases and souvenirs;
• food or drinks listed as excluded;
• entrance tickets listed as excluded;
• transport not included in the activity description;
• optional upgrades or additional services;
• additional participants not included in the confirmation;
• voluntary gratuities;
• fees charged independently by a bank or card issuer;
• PayPal or provider currency-conversion costs;
• expenses caused by the customer’s delay or separate arrangements.

A guide must not require an additional mandatory payment for an item expressly identified as included in the confirmed activity. Any material payment request that appears inconsistent with the booking should be referred to Mrhbazhni before payment.

Mrhbazhni accepts online payments through PayPal. Depending on PayPal’s checkout options, location and eligibility rules, a customer may be able to pay using a PayPal account or an eligible debit or credit card processed through PayPal.

When this payment method is selected:

• the customer may be redirected to or interact with PayPal;
• PayPal may request payment and identity information;
• PayPal determines which funding methods are available;
• PayPal may request additional authentication;
• the customer must authorise the displayed transaction;
• PayPal returns a payment result or transaction reference;
• Mrhbazhni records the relevant transaction status;
• the transaction may remain subject to verification or review;
• PayPal’s own terms and privacy information apply;
• the booking remains subject to express reservation confirmation.

ZHNI AGENCE may receive information including the payer name, payer email, amount, currency, transaction reference and payment status. Complete card credentials and PayPal passwords must not be sent to Mrhbazhni by email or through the contact form.

A payment may be authorised, pending, completed, refused, reversed or reviewed according to PayPal’s systems and the relevant funding provider.

Review the PayPal User Agreement ↗

Where offered at checkout, a customer may pay by direct bank transfer or deposit to the business account identified in the authorised payment instructions issued by ZHNI AGENCE.

The customer must:

• use only bank details supplied through an authorised channel;
• verify unexpected changes to the beneficiary or bank details;
• transfer the correct amount and currency;
• include the order or booking reference where instructed;
• pay within any period stated in the payment instructions;
• retain proof of the transaction;
• avoid sending online-banking credentials to Mrhbazhni;
• contact support where the reference or amount is incorrect;
• allow sufficient time for the funds to reach the account;
• check that the booking has subsequently been confirmed.

A bank-transfer order normally remains pending or on hold until ZHNI AGENCE verifies that the correct funds have been received and can be matched with the relevant booking.

A transfer instruction, customer screenshot or debit notification does not by itself prove that cleared funds have reached the company account.

Where payment is not received or cannot be identified within the applicable period, the provisional reservation may expire or be released. Any later funds received will be investigated and handled according to availability and the applicable refund provisions.

Mrhbazhni uses payment, WooCommerce order and booking records to manage different stages of the transaction. These records are connected but do not necessarily have identical meanings.

The wording visible in a payment provider, bank account or WooCommerce order must be read together with the Mrhbazhni reservation status and booking confirmation.

Where payment appears successful but the customer has not received a clear booking confirmation, the customer should check the account and email records or contact Mrhbazhni before making a second payment or attending the activity.

A payment may fail or remain unresolved because of a refusal, interrupted checkout, incorrect authentication, provider review, insufficient funds, technical issue or mismatch between payment and booking records.

Where the result is unclear, the customer should:

• avoid immediately repeating the same payment;
• check the PayPal or bank transaction history;
• check the Mrhbazhni account and email;
• retain the payment or transaction reference;
• verify whether an order or reservation was created;
• contact Mrhbazhni before submitting another payment;
• identify any duplicate amount or reference;
• avoid sharing complete card or banking credentials;
• allow an unresolved payment to be investigated;
• provide safe evidence reasonably needed to identify it.

Where a duplicate payment is verified, ZHNI AGENCE will arrange the appropriate correction or refund for the duplicated amount.

A payment may also be reversed, charged back or disputed through PayPal, a bank or card issuer. ZHNI AGENCE may provide relevant booking, payment, communication and activity records to respond to that process.

A customer’s mandatory right to challenge an unauthorised or incorrect transaction is not excluded. However, knowingly submitting a false or abusive payment dispute may result in account restriction, cancellation of an unpaid activity or recovery of amounts lawfully due.

Eligibility for a refund and the refundable amount are determined under the product-specific cancellation conditions and the cancellation, withdrawal, no-show and refund provisions of these Terms.

Where a refund is approved:

• the refundable amount is recorded against the relevant booking;
• the original payment is identified and verified;
• the refund is normally returned through the original method;
• another method may be used where reasonably necessary and agreed;
• PayPal or bank processing time may apply;
• the customer may receive a refund reference or status message;
• the booking or order status may be updated;
• the customer should retain the relevant transaction records;
• currency conversion may affect the local-currency equivalent;
• independent provider charges may remain subject to their terms.

ZHNI AGENCE cannot guarantee the time required by PayPal, a bank or a card issuer to display an approved refund after it has been initiated.

Where the original payment involved currency conversion, the amount displayed in the customer’s local currency may differ because of the exchange rate or provider conversion method applied at the time of the refund.

ZHNI AGENCE does not guarantee reimbursement of a conversion fee, bank fee or other charge imposed independently by the customer’s payment provider, except where applicable law or the relevant provider rules require another outcome.

A payment receipt, order record, invoice or comparable transaction document may be issued using the customer and billing information provided during checkout.

The customer should provide accurate billing information and request a necessary correction promptly. A correction remains subject to applicable accounting requirements and the ability to amend the relevant document lawfully.